Customer service has taken a radical turn since we have WhatsApp Business among us. This, added to the extreme digitization of all communications that
Category: Technology
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
With dozens of different solutions available on the market, choosing the right software for your contact center can be a real obstacle course. In
Webchat in Contact Centers is a growing trend. Webchats improve the success rate of web-based self-service, helping customers solve problems or complete purchases without
Would we enjoy the human touch of voice assistants when they are not real? The growing technology behind artificial intelligence and machine learning will
A happy customer is a loyal customer. Consumers are the core of your business and therefore, you need to give them a good service,
Nowadays, who doesn’t have a user account on forums like Quora? In fact, we are sure that at some point you have asked or
If only I had a personal assistant to help with life management and admin… How many times have you longingly imagined this? Between washing
Voice of the customer is no longer a new concept. In fact, you’ve probably been measuring your customer satisfaction for a few years using
Without a doubt, Telegram for business is making its way as a very powerful communication tool with the client. Therefore, in this article we