Facebook Messenger in a contact center. Today we want to talk to you about the social network that, today and according to data from
Category: Technology
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Why integrate Whatsapp or Telegram in a contact center? By now we are all clear about the importance of social media, email and instant
Contact center in the phygital era. Teleworking, increased transactions and online communications, or reduced interactions at the point of sale (understood as the physical
How does our contact center improve thanks to 5G connectivity? Digital transformation marks the day-to-day of companies. This, together with the new routines “imposed”
What technologies have boosted the contact center? We are not saying anything new when we say that contact centers and call centers are part
Why integrate social networks in your contact center? At this stage of the game, few doubt the important role that social media play in
Cybersecurity, computer attacks, malware … these are words that still seem like something out of a futuristic Steven Spielberg movie. But we can affirm
Why use a dialer in your call center? Day to day in a call center is hectic and customer service varies depending on its
It is 100% proven that the existence of a good product or service is the beginning of the relationship between client and company, but