Having a Call Center in a company has a significant impact on its success. A well designed and executed Call Center improves both customer
Category: Technology
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
It is highly likely that the words Contact Center and Call Center are part of your everyday vocabulary and sometimes you use them as
Email continues to be one of the most reliable, useful and accessible contact channels for exchanging information between customers and the company. Given the
Delivering an exceptional customer experience is essential for today’s businesses. A good product is not enough. If you want to stay afloat in today’s
Muchos contact center, sobre todo de grandes empresas y firmas, han automatizado los procesos de atención de llamadas e incidencias de clientes mediante el
Contact centers are a key point of interaction between the company and the consumer. Therefore, they must be able to establish fluid communication in
Our omnichannel software EVOLUTION offers functionalities that allow greater customization, enabling a positive impact on the productivity of the Contact Center. The goal is
In recent years, every remote Contact Center has discovered the advantages that working remotely entails, both for the company and agents. This new solution
WhatsApp Business for contact center in 2022. In recent years, instant messaging to offer customer service has become an essential tool for managing customer