Summer has arrived at the contact center. And with it, a new dynamic in our lives thanks to the long-awaited summer holidays. During this
Category: Technology
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
The technological revolution has taken a giant step forward. Many companies realized the importance of reaching their customers quickly, directly and easily, through digital
In a contact center, the dialer is a key tool that plays a fundamental role in outbound call strategies. It is responsible for optimizing
In an increasingly complex business world, keeping a business on its feet can be difficult, so it’s no surprise that many companies are turning
Having specialized telemarketing software is essential for any company that seeks to improve its customer strategy and manage different campaigns efficiently. If you are
Contact centers are a fundamental part of any company that seeks to establish effective communication with its customers. However, with increasing competition in the
We present Analytics, our new development, with which you will be able to visualize your contact center analytics in a much more intuitive way,
Customer Service is a vital part of any business. Customers expect to receive a fast, efficient and personalized service, and this is where the
In the digital age, contact centers have evolved to keep up with changing consumer expectations and needs. With the growing popularity of online customer