Transforming the horizon of artificial intelligence in the contact center In the fast-paced business ecosystem, the incorporation of artificial intelligence (AI) in the contact
Category: Technology
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
In the dynamic world of customer service, the ability to adapt to the latest trends is essential to deliver experiences that live up to
In the competitive world of real estate, effective communication is key to success. Real estate professionals face the need to manage multiple clients, properties
Black Friday, Cyber Monday and Christmas are just around the corner. That is why visits to web pages skyrocket and multiply in a blink
What do you do when you are not 100% sure about buying a product or contracting a service? You search on Instagram. You send
Contact centers in the banking sector are a fundamental part of the financial industry. They are the visible face in the exchange between institutions
The ability to offer exceptional customer service through multiple communication channels has moved from being a “nice to have” to a necessity, and that
In today’s business world, where competition is fierce and customer expectations are ever higher, informed and agile decision making is crucial to the success
What do you do when you are in doubt about buying a product or contracting a service? You search on Google, on their website,