- April 25, 2023
In an increasingly complex business world, keeping a business on its feet can be difficult, so it’s no surprise that many companies are turning
Category: Technology
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
- April 4, 2023
Having specialized telemarketing software is essential for any company that seeks to improve its customer strategy and manage different campaigns efficiently. If you are
- March 23, 2023
Contact centers are a fundamental part of any company that seeks to establish effective communication with its customers. However, with increasing competition in the
- March 9, 2023
We present Analytics, our new development, with which you will be able to visualize your contact center analytics in a much more intuitive way,
- March 2, 2023
Customer Service is a vital part of any business. Customers expect to receive a fast, efficient and personalized service, and this is where the
- February 28, 2023
In the digital age, contact centers have evolved to keep up with changing consumer expectations and needs. With the growing popularity of online customer
- February 16, 2023
Having a Call Center in a company has a significant impact on its success. A well designed and executed Call Center improves both customer
- February 14, 2023
It is highly likely that the words Contact Center and Call Center are part of your everyday vocabulary and sometimes you use them as
- February 2, 2023
Email continues to be one of the most reliable, useful and accessible contact channels for exchanging information between customers and the company. Given the