The relevance of Average Speed of Answer in strategic management of the contact center The Average Speed of Answer (ASA) has evolved from its
Category: Technology
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Business Process Outsourcing (BPO) plays a crucial role in managing business operations. They are key partners in professionalising areas and tasks that companies strategically
What are the reasons a customer would stop buying from a brand? A survey revealed that a poor telephone customer experience ranks second after
Under the concept “Make your live chat speak for you from the first glance,” we present a live chat that can be customised from
Customer Service plays a critical role in customer satisfaction and loyalty across all sectors worldwide. Retail and services are no exception. The experience a
In the contact center environment, where large volumes of confidential information are handled, data protection has become the central axis of the entire business’s
Why is good customer service software vital in the Automotive sector? There are decisions in life that mark a before and after. Buying a
Live chat in the contact center Live chat is a long-standing channel within contact centers. However, it is often not used to its fullest
The importance of Customer Service software in utilities companies The utilities sector has the particularity of having a very high daily flow of inbound