How ransomware affects a contact center In any sector, suffering an attack of this type is a real disaster for the organization, but if
Category: Innovation
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Globalization and digitization have caused an important paradigm shift for the integration of new business models, such as BPO (Business Process Outsourcing), a solution
More exciting news! Meet our CRM connector, EVOLUTION Connect, which offers pre-built integrations for your Contact Center with leading CRMs: Salesforce, Zoho and Microsoft
A pending issue for the vast majority of companies today is cybersecurity. Attacks on organizations have grown exponentially in recent years and most are
November is just around the corner, and with it, the season of big discounts before Christmas. That is why it is time to implement
As technology moves on, new jobs and tools appear to streamline functions and improve contact center efficiency. That is why Upskilling is becoming more
In a system where the digital world is systematically integrated into all a company’s processes, it is important not to forget the presence and
The onboarding process of an agent in the contact center is key to optimal incorporation. You must have a plan prior to the employee’s
As we have seen in recent years, there is no doubt that the future of business transformation and continuity is the cloud. If we