- November 17, 2022
Today’s customers demand exceptional customer service and immediate support through multiple channels. However, being present on different social media channels such as Twitter, Facebook
Category: Contact Center Trends
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
- May 12, 2022
Contact center: goals, challenges and priorities in the digital age. We have already talked on many occasions about concepts that we have now fully
- May 20, 2019
As you know, the angry customer is an everyday situation in any contact center, whatever the sector and size of the company. Therefore, in