Category: Blog

The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.

Do you know what your customers are saying about you? You probably think you have a pretty good idea of their perception of your
If only I had a personal assistant to help with life management and admin. How many times have you longingly imagined this? Between washing
Contact Center software – This is the main technology tool that enables your contact center to operate productively by providing all the necessary features
Whether you run a telesales outbound call center or an omnichannel inbound contact center (or both), having scripts or at least a guide to
As we’re considering the purchase of a product or service, we’re bound to need more information, and this may be even more common in