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The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
The ability to offer exceptional customer service through multiple communication channels has moved from being a “nice to have” to a necessity, and that
In today’s business world, where competition is fierce and customer expectations are ever higher, informed and agile decision making is crucial to the success
What do you do when you are in doubt about buying a product or contracting a service? You search on Google, on their website,
In an increasingly dynamic and changing world of work, it is no longer enough to have a university degree to guarantee good professional performance.
A good indicator to know if our team is efficient is the AHT or Average Handling Time. It is ideal for any call planning
In the digital era in which we live, digital transformation has become a priority for various sectors, including the healthcare sector. Implementing omnichannel contact
Analyzing the different stages of the customer care process is key to getting a better understanding of customer pain points as well as dealing
One of the key aspects that can hinder the growth of a startup is the lack of resources and strategy in its customer service.