Black Friday, Cyber Monday and Christmas are just around the corner. That is why visits to web pages skyrocket and multiply in a blink
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The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
What do you do when you are not 100% sure about buying a product or contracting a service? You search on Instagram. You send
Providing exceptional, personalized customer service can make a huge difference between a successful transaction and an unhappy customer. Today, in the digital age, social
Team management in the contact center is a fundamental task to guarantee the success of the team and efficiency in customer service. Contact centers
The emotional factor is an essential element for the success of any company. Thus, more and more everyday, we must be aware of the
Customer service is crucial for any business, and in the digital age, this includes social media as well. Instagram, one of the most popular
Contact centers in the banking sector are a fundamental part of the financial industry. They are the visible face in the exchange between institutions
Attracting new customers and increasing loyalty are two of the main goals of a contact center. Providing good service is essential to increase the
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