Undoubtedly, all of us who are dedicated to topics related to customer service are aware of the enormous evolution that contact centers have experienced
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The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
The company specialized in contact center software, ICR Evolution, wants to show with the guide “KPI Engagement. Revolution in Management” the possibilities that KPIs
Customer service is nowadays vital in the sales cycle, especially when it comes to digital businesses. A good telemarketing strategy and adequate customer service
To keep providing great service to your customers, and in turn keep your business profitable, it is essential to know (with certain customer service
One of the concepts that was recently used the most within the world of business and the sales of products or services to customers
KPIs or Key Performance Indicators are defined as a metric that allows for the measurement of the efficiency of something you’re doing, for example,