When we ask ourselves basic questions such as what is a CRM or what CRM tools are the most appropriate for our business, everything
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Introduction to GDPR The legal framework for data protection is about to undergo an important transformation at the European level, with the application of
The FCR or First Call Resolution is undoubtedly one of the most important Key Performance Indicators (KPIs) for a contact center. And this is
The data protection law that will begin to apply this year 2018 marks a turning point regarding all the processes of collection and protection
Very often, the field of learning and, in particular, the education sector, suffer from a certain slowness in adapting to the new training needs
Undoubtedly, all of us who are dedicated to topics related to customer service are aware of the enormous evolution that contact centers have experienced
The company specialized in contact center software, ICR Evolution, wants to show with the guide “KPI Engagement. Revolution in Management” the possibilities that KPIs
Customer service is nowadays vital in the sales cycle, especially when it comes to digital businesses. A good telemarketing strategy and adequate customer service
To keep providing great service to your customers, and in turn keep your business profitable, it is essential to know (with certain customer service