Motivation is important in every team. In a Contact Center as well. This will help us grow the team. We must be aware that
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
The classic model of office hours has evaporated from practically all companies and every day more of us realize that being present in the
The lockdown caused by COVID19 is testing companies’ responsiveness. Communication has evolved, marking a before and after in the way of user contact. Thousands
The COVID-19 virus has unleashed a global crisis in a few weeks, leading many countries to take extreme measures in the workplace since the
Due to the emergency situation and global alarm caused by COVID-19, many companies are looking for alternatives that allow their employees to continue their
Contact centers are still very necessary today so that any company can maintain fluid contact with its customers and users. It is a resource
A happy customer is a loyal customer. Consumers are the core of your business and therefore, you need to give them a good service,
Who hasn’t desperately waited on the phone for ages to speak to someone on the contact center, wishing for the annoying hold music to
Nowadays, who doesn’t have a user account on forums like Quora? In fact, we are sure that at some point you have asked or