Why is good customer service software vital in the Automotive sector? There are decisions in life that mark a before and after. Buying a
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The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Live chat in the contact center Live chat is a long-standing channel within contact centers. However, it is often not used to its fullest
Contact centers are the front line for many companies. They are the place where customers interact directly with the brand. However, not all of
The importance of Customer Service software in utilities companies The utilities sector has the particularity of having a very high daily flow of inbound
One of the central points of any successful business management is, without a doubt, being able to implement an optimal strategy for dealing with
Are you on a mission to find the best omnichannel tool for your contact center?At ICR Evolution we have been observing and analyzing the
You’ve heard about the concept of Customer Journey, yet maybe you haven’t fully grasped its importance to the success of your business? Read on
How can we ensure that our customers are happy and satisfied with our services? What key contact center metrics should we consider? And what
Effective communication management in the educational sector is essential to ensure a positive experience for both students and teaching staff. In this context, the