Customer Service plays a critical role in customer satisfaction and loyalty across all sectors worldwide. Retail and services are no exception. The experience a
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The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Most people think of contact centers as large spaces filled with agents answering calls non-stop. However, reality differs a lot from this traditional vision,
What is an inbound call center? Attracting and retaining our customers is, without a doubt, one of the premises and challenges that we want
In the contact center environment, where large volumes of confidential information are handled, data protection has become the central axis of the entire business’s
Why is good customer service software vital in the Automotive sector? There are decisions in life that mark a before and after. Buying a
Live chat in the contact center Live chat is a long-standing channel within contact centers. However, it is often not used to its fullest
Contact centers are the front line for many companies. They are the place where customers interact directly with the brand. However, not all of
The importance of Customer Service software in utilities companies The utilities sector has the particularity of having a very high daily flow of inbound
One of the central points of any successful business management is, without a doubt, being able to implement an optimal strategy for dealing with