Telegram App for the contact center in 2022. Today we want to talk to you about a messaging app that is gaining a lot
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
How to comply with the GDPR and the ODPL in a call center? The year 2022 will undoubtedly be a year full of great
New labour reform, how does it affect the call center? Today we want to talk about the New Labour Reform, published in the BOE
Facebook Messenger in a contact center. Today we want to talk to you about the social network that, today and according to data from
What is a contact center? During the last weeks we have been highlighting the importance and evolution of call centers and contact centers and
Journey Mapping in call center. The first thought that comes to mind when we think of the “path” that a customer takes to complete
IVR call blasting for call center. Today we want to talk about one of the most effective solutions when it comes to managing customer
History and evolution of the call center. That call centers have transformed the way of doing business and communication between a company and its
Why integrate Whatsapp or Telegram in a contact center? By now we are all clear about the importance of social media, email and instant