November 28, 2024 Telemarketing in 2025: the 6 main challenges Telemarketing has been a fundamental pillar for commercial strategies for decades, but we cannot deny that times have changed. With the advent of new
October 16, 2024 Average Speed of Answer (ASA): analysis of operational efficiency and the role of technology The relevance of Average Speed of Answer in strategic management of the contact center The Average Speed of Answer (ASA) has evolved from its
September 25, 2024 Burnout syndrome in your call center? 5 tips to avoid it Burnout syndrome in your call center? We all know that day-to-day life in a call center is hectic: calls, interactions with a wide range
September 12, 2024 Customer loyalty strategies with the contact center: keys to success “It’s cheaper to retain a customer than to acquire a new one”, that means: it’s not only crucial to attract new customers, but also
September 3, 2024 How to reduce waiting time in a Call Center If there is something that irritates anyone, it is having to wait for a long time on the phone before being attended by an
August 7, 2024 Are you a BPO? Key software features your contact center needs Business Process Outsourcing (BPO) plays a crucial role in managing business operations. They are key partners in professionalising areas and tasks that companies strategically
June 26, 2024 Five tips to motivate your call center team Want to know how to motivate your call center team? We understand work motivation as the ability of a company to keep its employees
June 19, 2024 The endless functions and benefits of IVR in the contact center What are the reasons a customer would stop buying from a brand? A survey revealed that a poor telephone customer experience ranks second after
June 12, 2024 Product launch: “We are convinced of the potential of live chat. We present a new 100% customisable tool” Under the concept “Make your live chat speak for you from the first glance,” we present a live chat that can be customised from