About us
Achieve your highest ambitions
Make the choice of a high quality contact center software with EVOLUTION. We offer the best value for money in the market, unbeatable support and all the benefits of an omnichannel solution.
Why ICR Evolution
Your success, our mission
We’ll stop at nothing to help you achieve your goals.
- Exceed customer expectations.
- Increase productivity and retain talent.
Customer-centricity is our heart and soul
We’re there for you every step of the way. We have a light structure with mighty skills and we’re completely obsessed with customer experience. Something we like to infuse both in our solution and the support we give you.
We’re so keen on making sure that our clients are loving the software that we commit ourselves to evaluate all the needs that they transmit to us and transform them into priorities for the next releases of EVOLUTION.
Our values and working culture
At ICR Evolution we develop solutions to improve the experience between companies and their clients.
Our company is made up of people with tons of experience and talent, passionate about our job, who enjoy every day what we do without forgetting work-life balance. We are dynamic and flexible people, open to the world and eager to help.
Human
We show honesty, empathy and accountability. We’re proud to offer a human touch, provided by experts who know who you are.
Customer- obsessed
Our main goal is to ensure our clients succeed in their endeavors. Which is why any improvement to our solution is thought through with a customer-first mindset.
Effortless
We want to make complicated simple. So we will never bury you in technical jargon and our solution is easy to use.
Approachable
You have easy access to our leaders and can speak directly to the people who develop the software. We have a flat structure and your feedback is what matters most.
Personal
You’re not just one more client to us, you’re family. We show you the patience, affection and respect you deserve. And yes, sometimes that means a little gumption too!
Authentic
Forget complex technical chatter, we’re all about transparency and humility. We are committed to being truthful and direct, you’re the one in control.